Thursday, 24 March 2016

HP Client Security Manager: Error 1325 Hewlett-Packard is not a valid short file name

When uninstalling HP Client Security Manager 8.3.14.2018 the following error message is displayed and prevents the uninstall process from completing:

Error 1325 Hewlett-Packard is not a valid short file name.

To resolve:

Open Device Manager (Start > Run > devmgmt)
Expand DVD/CD-ROM drives
Disable the DVD drive
Repeat the uninstall process
Reboot
Open Device Manager and enable the DVD drive

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