Showing posts with label IP Office. Show all posts
Showing posts with label IP Office. Show all posts

Sunday, 4 April 2021

Avaya IP Office: URI contains invalid FQDN. DNS resolved address does not match the Interface address

The message URI contains invalid FQDN. DNS resolved address does not match the Interface address is displayed when accessing an Avaya IP Office via HTTP using its FQDN.

The message is not shown when accessing the system using its IP address.

Verify the IP Office system has DNS server(s) configured such that it can resolve itself correctly.

To configure DNS:

  1. Login to the IP Office system using IP Office Manager.
  2. Expand System.
  3. Select the DNS tab and configure one or more DNS servers.
  4. Save the configuration and test.

Wednesday, 12 October 2016

Avaya IP Office Manager: Unable to see configuration backup (.cfg) files in Explorer

Unable to see configuration backup (.cfg) files saved in C:\Program Files (x86)\Avaya\IP Office\Manager when using Windows Explorer.

Configuration files are saved in the user's VirtualStore folder within AppData:

C:\Users\username\AppData\Local\VirtualStore\Program Files (x86)\Avaya\IP Office\Manager

Monday, 30 March 2015

Avaya IP Office: Clear/Reset Avaya 1600 Series Handset


MUTE 25327# (CLEAR)

This feature clears all settings from the phone. In essence this is a total default of the phone to the most basic configuration. The system will confirm and verify the procedure before proceeding.
The phone will reboot and return in the same state as a new out of the box phone.

MUTE 73738# (RESET)

This feature is much like the above CLEAR. This option can either reboot the phone saving all programmed values, or reset all locally administered variables. The action is confirmed prior to proceeding. The phone will reboot, and return with all the variables if Reset Phone was selected.
If Reset Values was selected, the phone will reboot without an Extension or Password, IP Settings, or any other locally administered values.

To clear a handset while logged in as a user:

Press MUTE followed by 25327 followed by #
Clear all values? Press # to confirm
Are you sure? Press # to confirm
The phone will now reboot and begin startup
Enter the users extension when prompted and press # to confirm
Enter the users password when prompted and press # to confirm

To clear a handset during startup:

After powering on the handset, press * to program when prompted
Press # to proceed and accept current values at each stage
At the Enter Command prompt, press MUTE followed by 25327 followed by #
At the Clear all values? prompt, press # to confirm
At the Are you sure? prompt, press # to confirm
The phone will now reboot and begin startup
Enter the users extension when prompted and press # to confirm
Enter the users password when prompted and press # to confirm

Wednesday, 3 April 2013

Avaya IP Office: Hide Outgoing Caller ID Per User

To hide the outgoing caller ID on a per user basis create a new short code within the users ShortCodes tab in IP Office Manager with the following settings:

Code: ?
Feature: Dial
Telephone Number: .W
Line Group ID: 0